Shipping policy

📦 Shipping Policy

 

 

 

When will my order ship?

 

All orders require 3–7 business days for processing and production before they are dispatched.

 

How long will delivery take?

 

After dispatch, delivery typically takes 2–5 business days.

Please note: We cannot guarantee exact delivery times. Delays may occur due to circumstances beyond our control, such as severe weather, public holidays, or carrier disruptions. Any delivery-related matters are the responsibility of the shipping provider.

 

Can I cancel my order?

 

You may cancel your order free of charge. To do so, please send an email with the subject line "CANCEL" within 24 hours of placing your order. Cancellations cannot be accepted once your order has already been shipped.

 

What if I provided an incorrect delivery address?

 

If you have entered the wrong address, please reply to your order confirmation email with the correct details immediately. We can update your address if notified within 24 hours of placing your order.

 

My item arrived damaged

 

All items are carefully packaged with extra padding to prevent damage. In rare cases (approximately 1 in 1000), products may be damaged during transit.

If this happens to you, please contact us and provide:

 

- Your order number

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- A clear photo of the damaged item

 

Once we receive these details, we will send a replacement to you free of charge.

 

Further questions

 

If you have any other questions not covered here, please contact us directly — we will respond within 24 hours.